Filipino banking customers are more willing to embrace new bank services that use emerging technologies, including artificial intelligence (AI) and machine learning, than many of their Asia-Pacific neighbors, global information technology firm Unisys said.

In its “Unisys APAC Banking Insights – Banking on the CX Factor” report, which surveyed the attitudes of such customers in the Philippines, Australia, Hong Kong, Malaysia, and Taiwan, the company said 53 percent of Filipino customers were most annoyed by long queues.