A willingness to accept poor quality?

By The Manila Times

Jun 30, 2015 9:23 pm

MIKE WOOTTON

RECENTLY, I seem to be suffering from a spate of buying things which don’t work as they should or which just break down after a very short time. The challenge of either trying to get defective items replaced or enforce any customer favorable conditions which may just be buried in “warranties” is frequently just too much to contemplate.

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