SASS ROGANDO SASOT
SEN. Bam Aquino has identified three threats to the business process outsourcing (BPO) industry in our country: artificial intelligence; economic policy of source countries; and the Tax Reform for Acceleration and Inclusion Law (TRAIN). As chairman of the Senate’s committee on science and technology, Aquino moved to probe these threats. He should add another one to the list: the threat posed by the likes of Maria Josephina Verginia Natural Lauria (a.k.a. Jover Laurio) to the integrity of the BPO industry.